Privacy Policy

We are committed to protecting the privacy of our customers and their personal data, and we handle all information provided to us with confidentiality and security. This policy explains the type of information we may collect, and how it is used and protected when you use the website or request any of our services.

1 Information We Collect

We may collect the information necessary to complete your order, which may include, depending on the type of service:

• Name and contact information, such as email address and mobile number.
• Information related to the order and the service purchased.
• EA or PlayStation account details required to carry out certain services, such as the email address, password or login codes, and backup codes when needed.
• Any additional information necessary to carry out the service you requested.

2 Why We Need Your Account Information

Some of our services require temporary access to your EA or PlayStation account so that our team can carry out the requested service using the tools and mechanisms designated for fulfillment.

We only request the information necessary to complete the service, and it is used solely for the purpose of fulfilling and following up on your order.

3 How We Use Information

Your information is used for purposes related to providing our services, including:

• Processing and delivering orders.
• Delivering FC Coins and related services.
• Carrying out FUT Champions, Division Rivals, SBC, and other available services.
• Communicating with you regarding the status of your order or when additional information is needed.
• Providing technical support and after-sales service.
• Protecting orders and limiting unauthorized use or fraud attempts.
• Improving the customer experience and store services.

4 Protecting Your Account Data

We handle account data confidentially, and access to it is limited to individuals authorized to carry out or follow up on the service when needed.

Appropriate organizational and technical measures are taken to limit unauthorized access to information and protect customer data during order fulfillment.

After the service is completed, the account is logged out and the access used to fulfill the order is terminated in accordance with our internal procedures.

We also recommend that the customer change their login information and secure their account after the service is completed, and they will be provided with the appropriate method for doing so once the order is finished.

5 Sharing Information

We do not sell or rent your personal data.

The minimum necessary information may be shared with service providers we rely on to operate the store or fulfill orders, to the extent necessary to provide the service, or when disclosure is required by applicable regulations and laws.

6 Payment Data

Payments are processed through secure payment service providers.

Available payment methods may vary depending on the country, the store, and the order value.

7 Customer Responsibility After Receiving the Account

After the service is completed and the account is returned to the